The legally binding agreement between you and Trimble Digital LLC DBA Pawn Leads governing your use of our services.
By accessing, browsing, or using any of the services provided by Trimble Digital LLC DBA Pawn Leads ("we," "us," or "our"), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, you must refrain from using our services.
These terms constitute a legally binding agreement between you (the "User") and us regarding your use of the services. Please read them carefully and contact us at support@pawnleads.com if you have any questions.
Pawn Leads provides software solutions designed to enhance the operations of pawn businesses. Our services include, but are not limited to:
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice, and to update features and functionality as needed to ensure optimal performance.
By subscribing to our services, you agree to pay the fees outlined below:
Monthly Subscription Fee: $197 per location, plus applicable usage charges.
| Usage Type | Rate |
|---|---|
| Outbound Calls | $0.0713 / min |
| Inbound Calls | $0.0433 / min |
| Text Messages | $0.0403 / segment (160 characters per segment) |
| Email Verification | $0.00625 / check |
| AI Generation | $0.225 / 1,000 words, $0.15 / image |
| Google Review AI | $0.20 / review response |
| Email Sending | $0.001688 / email (~$10 for 5,925 emails via Lead Connector) |
Variable Rates: Usage charges may vary based on your subscription plan, sign-up date (grandfathered rates), and the specific services utilized. For a detailed breakdown of charges specific to your account, email support@pawnleads.com.
Refund and Cancellation Policy
We offer a 30-day refund policy for new customers. Refunds will only be issued for cancellations made within 30 days of the initial subscription. To cancel your subscription, a 30-day written notice is required. Failure to provide notice may result in continued billing.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or breach of security. We are not liable for any losses resulting from unauthorized access to your account.
We are committed to protecting your data. Our data retention policy includes:
For a detailed description of how we handle and protect your data, please refer to our Privacy Policy.
When using our services, you agree not to:
To the fullest extent permitted by law, Trimble Digital LLC DBA Pawn Leads shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by you for the service in the 12 months preceding the incident.
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Texas for any disputes arising under or related to these Terms.
Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Texas, and the arbitrator's decision shall be final and binding.
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the services after any such changes constitutes your acceptance of the updated Terms.
By enrolling in our services, you expressly authorize us to create and deploy a website on your behalf using a standardized website template. This template may be customized for Application-to-Person (A2P) messaging, text creation, and other related marketing or communication functions. You acknowledge the website is provided as a functional tool for these purposes and may not represent a fully customized or unique design.
As part of your onboarding, we will purchase and register a domain name for your website (the "Domain") on your behalf. We cover the cost of Domain registration for the first year only. Beginning on the first anniversary of registration, responsibility for renewal, management, and payment of the Domain transfers to you. After this transfer, the Domain is solely owned and controlled by you, and you are responsible for maintaining it, including ensuring timely renewals and managing DNS settings. Failure to renew the Domain may result in permanent loss of ownership and associated website content. We are not liable for such loss once responsibility has transferred.
You may request deletion of the Domain and/or associated website at any time by submitting a written request to us. Upon confirmation, we will take reasonable steps to disable and remove the website.
Domain deletion is permanent and may result in the Domain being released back to the public registry, where it may be acquired by third parties. We assume no responsibility for the Domain's availability after deletion.
By agreeing to these terms, you acknowledge and accept the following risks:
Except as expressly stated, we provide the website and Domain registration services "as-is" and disclaim all warranties of merchantability, fitness for a particular purpose, or non-infringement. Our liability for any claims arising from or related to the website or Domain shall be strictly limited to the amount paid by you for our services in the twelve (12) months preceding such claim.
If you have any questions or concerns about these Terms, please contact us:
Trimble Digital LLC DBA Pawn Leads
3571 Far West Blvd #3389, Austin, TX 78731, United States
Email: support@pawnleads.com