Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and company information. Payment details for billing purposes.
• Account and Usage Information: Account login credentials and preferences. Usage data, including interactions with our platform and features.
• Communications: Call recordings and text message data processed through our platform.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process transactions and send billing information.
• Communicate with you about updates, promotions, and support.
• Analyze usage to enhance platform functionality.

3. Data Retention

• General account data is retained for 90 days after account cancellation.
• Call recording data is retained for 6 months before being permanently deleted.

4. Sharing Your Information

We do not sell or share your personal data with third parties except:

• To integrate with PawnMaster, where we process text messages on their behalf. We only share text usage statistics, not customer data.
• To comply with legal obligations or enforce our terms and conditions.

5. International Operations

We operate in the United States, Canada, and Mexico. By using our services, you consent to your data being processed in these regions, which may have different data protection laws.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance your user experience.
• Analyze platform performance and usage.

You can manage your cookie preferences in your browser settings.

7. Data Security

We implement robust security measures to protect your information, including encryption and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing activities.
• Withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us using the details in the Contact section below.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. California Privacy Rights

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act, or "CCPA" (California Civil Code Section 1798.100 et seq.), as amended.

Subject to certain exceptions, the CCPA grants California residents the right to:

• Be notified about the collection, use, disclosure, sale, or sharing of their Personal Information.
• Request access to, deletion of, or correction of their Personal Information.
• Request to opt out of the "sale" or "sharing" of Personal Information (where such information is sold or shared).
• Limit the use or disclosure of Sensitive Personal Information (as defined under the CCPA).
• Not be discriminated against for exercising any of these rights.

If you request deletion of your Personal Information, please note we may still need to retain certain information for recordkeeping purposes, to complete transactions you began prior to the request, to comply with applicable law, or for other purposes permitted by the CCPA. If you submit a request to exercise rights under the CCPA, we will ask you to provide information to verify your identity, based on your prior interactions with us and the sensitivity of the Personal Information at issue. If we deny your request, we will explain why.