1. Acceptance of Terms

By accessing, browsing, or using any of the services provided by Trimble Digital LLC DBA Pawn Leads ("we," "us," or "our"), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, you must refrain from using our services.

These terms constitute a legally binding agreement between you (the "User") and us regarding your use of the services. Please read them carefully and contact us at [email protected] if you have any questions.

2. Services Provided

Pawn Leads provides software solutions designed to enhance the operations of pawn businesses. Our services include, but are not limited to:

  • Text message processing and management through integrations like PawnMaster.
  • AI-powered tools, including content generation and customer interaction tools.
  • Call tracking, email management, and customer relationship management (CRM) functionalities.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We also reserve the right to update the features and functionalities of our services as needed to ensure optimal performance.

3. Fees and Billing

By subscribing to our services, you agree to pay the fees as outlined below:

Monthly Subscription Fee: $197 per location, plus applicable usage charges.

Usage Charges:

  • Outbound Calls: $0.0713/min
  • Inbound Calls: $0.0433/min
  • Text Messages: $0.0403/segment (160 characters per segment)
  • Email Verification: $0.00625/check
  • AI Generation: $0.225/1000 words, $0.15/image
  • Google Review AI: $0.2/review response
  • Email Sending: $0.001688/email (approximately $10 for 5925 emails using Lead Connector)

Variable Rates: Usage charges may vary based on your subscription plan, sign-up date (grandfathered rates), and the specific services utilized. For a detailed breakdown of charges specific to your account, please email [email protected].

Refund and Cancellation Policy:

  • We offer a 30-day refund policy for new customers. Refunds will only be issued for cancellations made within 30 days of the initial subscription.
  • To cancel your subscription, a 30-day written notice is required. Failure to provide notice may result in continued billing.

4. Account Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or breach of security. We are not liable for any losses resulting from unauthorized access to your account.

5. Data Retention and Privacy

We are committed to protecting your data. Our data retention policy includes:

  • General account data is retained for 90 days after account cancellation.
  • Call recordings are retained for 6 months before permanent deletion.

For a detailed description of how we handle and protect your data, please refer to our www.pawnleads.com/privacy-policy.

6. Prohibited Uses

When using our services, you agree not to:

  • Engage in illegal or fraudulent activities.
  • Infringe upon the intellectual property rights of others.
  • Use our services in a manner that could harm, disable, or disrupt our systems or other users.
  • Attempt to reverse-engineer or exploit our software or services.

7. Limitation of Liability

To the fullest extent permitted by law, Trimble Digital LLC DBA Pawn Leads shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by you for the service in the 12 months preceding the incident.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Texas for any disputes arising under or related to these Terms.

9. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Texas, and the arbitrator’s decision shall be final and binding.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the services after any such changes constitutes your acceptance of the updated Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Trimble Digital LLC DBA Pawn Leads
3571 Far West Blvd #3389
Austin, TX 78731
United States
Email: [email protected]